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FAQ

  1. How do I post a question?
  2. How detailed will the solution be?
  3. I submitted the problems a few days ago and never heard back. Why?
  4. I want to try online tutoring. What do I need to get started?
  5. What are the subjects I can get help with?
  6. Can I get help immediately?
  7. Can I have a free trial of the services?
  8. What are the fees for problem solving and online tutoring services?
  9. How secure is the payment?
  10. Is your service confidential?
  11. If I don't understand the solution I received, may I ask questions?

  1. How do I post a question?

    To send us a question, use our online submission form. Alternative ways are fax (1-815-301-3526) and e-mail. Please don't forget to attach your name, e-mail and deadline to the problems.


  1. How detailed will the solution be?

    When submitting the problems, you can choose between detailed solutions and answers only. You can see detailed solutions examples and evaluate the quality of our tutors' work.


  1. I submitted the problems a few days ago and never heard back. Why?

    Even if we can't help you with the problems, which is a very rare case, we will reply as soon as possible, but always within 24 hours. There are several possible non-delivery reasons:

    1. you made a typo in your e-mail address when submitting the problems through our online submission form or fax;
    2. your mailbox is full;
    3. your spam filter doesn't let our messages get through.

    If you didn't get any reply from us within 24 hours, we recommend you to e-mail us your alternative mailbox address and your phone number and we will call you back. Also, you can give us a call at 1-520-834-8950 or contact Helen Mesheryakova through Yahoo Messenger (Yahoo id: helenmesh).


  1. I want to try online tutoring. What do I need to get started?

    You will need a computer with Internet connection. It is desirable to have a headset. Our tutor will help you to install the software for online tutoring and test the software before the session.


  1. What are the subjects I can get help with?

    Subjects available for the problem solving service are published on the problem solving page

    Subjects available for the online tutoring service are published on the online tutoring page


  1. Can I get help immediately?

    Unfortunately we do not provide continuous online services so you can log on at any time. You need to contact us first to schedule time for meeting with our expert.


  1. Can I have a free trial of the services?

    If you are interested in online tutoring services, you can have a free 1 hour long demo session in any Math subject (including Algebra and Calculus) and Statistics.

    For the problem solving service, we offer only free cost estimates but not any free trial. However we will offer you a discount for a big order.


  1. What are the fees for problem solving and online tutoring services?

    The fees are $20-$40 per hour and depend on the subject, the service and deadline. After we get a help request from you which describes your situation, we will let you know the costs. We won't be doing any job for you before we completely agree on the fees and the amount of work that should be done.


  1. How secure is the payment?

    We accept online credit card payments and payments through Paypal accounts. Your credit card information goes directly to PayPal, is not registered by HomeworkExpert and is protected by high-level encryption.


  1. Is your service confidential?

    We NEVER publish our customers' personal information (name, address, phone number, e-mail address, etc.) without their consent.


  1. If I don't understand the solution I received, may I ask questions?

    In case detailed solutions are ordered, our tutors do their best to include all explanations, formulae and details. However, something may be not very clear. We encourage you to ask us clarification questions and mention everything that is not clear. We will get back with an answer within 24 hours. We will accept questions during 30 days after the solutions have been e-mailed to you.

Problem solving via e-mail

Too much homework and deadline is too close? No problem!
You can get help with your homework following these four easy steps:

Submit your problems
Get a quote from us free of charge
Pay your fees online (PayPal, credit card)
Get your solutions by e-mail

Service fee:

$20/hour.

We charge only for the time involved in solving the problems. Free cost estimate.


Online tutoring services

Do you want to improve your knowledge or prepare for an exam?
Our experienced tutors are ready to explain the material and solve the tough problems step-by-step in an interactive online meeting room.


Easy and convenient connection from your home computer will give you access to a higher level of academic performance!

E-mail us today to set up your individual schedule

Service fee:

$30/hour.

Free trial in any Math subject and Statistics. Find our students' testimonials here »


Testimonials

Thank you! I appreciate your detailed answers - for once the problems make sense and I sincerely mean that! The explanation in the book and from the instructor is somewhat complex that it only adds to the confusion one is already enduring. Thank you!
Kvela

Hey I got my grade on the assignment an A ..... Cool!! I wish i had known about your services earlier.... well in the future i will contact you!
Ashwant

I found the sessions to be extremely helpful. I think that you explained everything very clearly, and your expertise in the area was also very helpful as you were able to analyze exactly WHAT I did that was wrong, WHY I had done it, and were also able to logically explain how YOU reached the solution and how it pertains to everything else. I also very much appreciated the flexible schedule, which allowed me to schedule new appointments before tests or something. After we started the sessions, my quiz grade went up dramatically! Thank you!
Daniele B.

For me, the tutoring was mostly a very positive experience. Helen's a capable tutor, and she helped me u nderstand some pretty difficult concepts. She was always committed and enthusiastic while assisting me with my various problems. Thanks again for the service!
Steven L.

Helen, just wanted to let you know I made a very solid A on the mid-term. I appreciate your help very much and most of what made the exam easier was your persistence for getting me to know every maticulous detail. :) You are a very good teacher and obviously was well worth it.
Michael S.

Hi I just wanted to thank you for your tutoring. Your tutoring saved and helped me do very well throughout the course. Helen i did really well on my final exam. I got a 33/36 on the multiple choice and a 36/39 on the essay test. I got an A on every test except for the first BUT Ira (my teacher) was so very kind and generous. He gave me an A for the course.!!!!! Helen you tutor very well, and i owe my A to your knowledge :) Thanks for the tutoring!
Munther H.

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